Freshdesk

Collect read-only Freshdesk agent, role, and group evidence through the Freshdesk API v2 for access-review evidence. This is not a general ticketing/task-automation connector.

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Ticketing · Support

Tier 2 generic template — runs on the HTTP / REST endpoint connector

Evidence coverage

What this connector audits

Checks this connector runs once it's connected. This is the full list; we don't claim coverage beyond what's implemented.

Agent roster and active/occasional status for access review
Role inventory and assignment for least-privilege review
Group membership inventory for support-team access scoping

Read-only calls

Endpoints this template queries

The exact Freshdesk API endpoints called once connected. All read-only GET requests unless noted.

GET/api/v2/agents
GET/api/v2/roles
GET/api/v2/groups

Least privilege

What we need

Field labels only. We never show secret values here. Credentials are encrypted at rest and used only to run the checks above.

Required

Base URL(prefilled: https://{yourdomain}.freshdesk.com)
Endpoints (JSON)(prefilled: [ { "id": "agents", "name": "Agents", "path": "/api/v2/agents" }, { "id": "roles", "name": "Roles", "path": "/api/v2/roles" }, { "id": "groups", "name": "Groups", "path": "/api/v2/groups" } ])

Optional

Auth header name(prefilled: Authorization)
Auth header value(secret credential)

Where this evidence goes

Which frameworks this evidence supports

Freshdesk evidence feeds into controls for any framework you run that requires this check type; the same synced evidence can satisfy more than one framework's requirements instead of being collected per audit.

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Wire in Freshdesk evidence

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