Freshdesk
Collect read-only Freshdesk agent, role, and group evidence through the Freshdesk API v2 for access-review evidence. This is not a general ticketing/task-automation connector.
What this connector audits
Checks this connector runs once it's connected. This is the full list; we don't claim coverage beyond what's implemented.
- Agent roster and active/occasional status for access review
- Role inventory and assignment for least-privilege review
- Group membership inventory for support-team access scoping
Endpoints this template queries
The exact Freshdesk API endpoints called once connected. All read-only GET requests unless noted.
- GET/api/v2/agents
- GET/api/v2/roles
- GET/api/v2/groups
What we need
Field labels only. We never show secret values here. Credentials are encrypted at rest and used only to run the checks above.
- Base URL(prefilled: https://{yourdomain}.freshdesk.com)
- Endpoints (JSON)(prefilled: [ { "id": "agents", "name": "Agents", "path": "/api/v2/agents" }, { "id": "roles", "name": "Roles", "path": "/api/v2/roles" }, { "id": "groups", "name": "Groups", "path": "/api/v2/groups" } ])
- Auth header name(prefilled: Authorization)
- Auth header value(secret credential)
Required
Optional
Which frameworks this evidence supports
Freshdesk evidence feeds into controls for any framework you run that requires this check type; the same synced evidence can satisfy more than one framework's requirements instead of being collected per audit.
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Wire in Freshdesk evidence
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